Key Findings from the Report

62% of Retailers

are effectively reducing costs by using data to cut waste.

60% of Retailers

are increasing gross profits by expanding food offerings.

47% of Retailers

are upgrading their loyalty and rewards offering in the next two years.

1 in 4 Retailers

say they will soon be upgrading their POS system.

84% of Retailers

believe EV charging will play a role in their long-term business strategy.

50% of Retailers

say high operating costs are in their top three business pain points.

Inside the Report you'll find:

• How data intelligence is helping operators combat rising costs

• The top profit-driving technologies reshaping the forecourt and c-store

• Which site upgrades are coming soon to a competitor near you

• Expert advice from DFS and NACS leaders

• Actionable insights to prepare your business for what’s next
What Our Users Think About Us
Mark Turin
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What DFS Experts Say
Soren Powell-Holse, DFS Senior Sales Director, Europe & KA
“There is a real opportunity for retailers to provide an outstanding customer experience, whether that’s through reliable equipment, additional services or facilities, technology, or loyalty schemes that really make a difference – the opportunities are endless if retailers are willing to adapt their fuel sites to meet the consumer demands of today”
Kurt Dillen, DFS VP & GM, Commercial EMEA & SAL
“Most fuel retailers overlook the importance of the customer journey, which, if executed well can reveal opportunities for business improvement, increased customer satisfaction, and enhanced brand loyalty. If retailers commit to optimising their customers journey, long-term, happy, and satisfied customers will return time and time again.”
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Discover How You Can Enhance Your Customer Experience

Differentiate Fuel Retail with Loyalty
Listen as we examine what differentiating through loyalty really means for fuel retailers, the benefits of implementing a loyalty program, the importance of customer data, and if a loyalty program (on its own) is really enough to determine service station success.
Exceeding Customer Expectations
This session explores the significance of meeting, and exceeding, customer expectations in the fuel retail industry. Learn how service stations can set themselves apart through smart technology, the critical role of data in achieving success, and the importance of personalisation.
Get your full copy of the report here.